Customer Support Agent

Customer Support Agent – Grenoble, France

1.      Key Tasks

Community Management

Handle customers’ and partners’ requests from various communication channels (email, social networks, direct message) and answer/assign them to most suited persons

Manage and improve the Knowledge Base based on customer interactions

Communicate technical requests to our Support Engineers

Report the latest trends/topics to the Support Manager and Product Owner for product improvement

Sales support

Gather data on customer needs for technical support

Distribute newsletters to support marketing campaigns

Create and manage promotional campaigns with business partners

2.      Skills and Qualifications Required

Strong communication and writing skills in French and English

Strong customer service skills

Experience in community management

Experience and interest in web marketing, new technologies and innovation

Experience with Zendesk / Jira is a plus